Getting Help and Support

Need assistance? Here's how to get help with Framekit.

Help Center

You're already here! The Help Center contains:

• Getting Started guides for new users
• Feature documentation for all capabilities
• Troubleshooting for common issues
• Best practices and tips

Using the Help Center

Browse by category - Click on topics that interest you

Search - Use the search bar for specific questions

Related articles - Find connected topics at the bottom of articles

Discord Community

Our Discord server is the best place for:

• Quick questions
• Community discussion
• Feature requests
• Sharing your creations
• Getting feedback

Join Discord

discord.gg/3BfEgCFwRR

Discord Channels

• #general - Chat with the community
• #help - Ask questions, get answers
• #showcase - Share your Framekit sites
• #feature-requests - Suggest new features
• #bug-reports - Report issues you find

Discord Tips

• Search before asking - your question may be answered
• Be specific about your issue
• Include screenshots when helpful
• Be patient - community members volunteer their time

Reporting Bugs

Found something broken? Help us fix it:

What to Include

What happened - Describe the bug

What you expected - What should have happened

Steps to reproduce - How to trigger the bug

Screenshots/video - Visual evidence helps

Browser/device - Chrome, Safari, mobile, etc.

Where to Report

• Discord #bug-reports - Fastest response
• Community discussions - For discussion-worthy issues

Bug Report Example

> "When I click the Publish button, nothing happens.

> Expected: Site should publish and show confirmation.

> Steps: 1. Open editor 2. Click Publish 3. Nothing happens

> Browser: Chrome 120, Windows 11

> [Screenshot attached]"

Feature Requests

Have an idea for Framekit?

How to Request

Join Discord

Go to #feature-requests

Check if someone already requested it

If new, describe your idea clearly

Explain the use case

Good Feature Requests Include

• The problem you're trying to solve
• Your proposed solution
• Why it matters to you and others
• Examples of how it would work

Self-Help Tips

Before reaching out, try these:

Basic Troubleshooting

Refresh the page - Solves many temporary issues

Clear cache - Hard refresh with Ctrl+Shift+R

Try incognito mode - Rules out extension issues

Check our Help Center - Answer may exist

Search Discord - Community may have solved it

Check System Status

If Framekit seems down:

• Check Discord for announcements
• Try again in a few minutes
• Verify your internet connection

Account and Billing Help

For Account Issues

• Password resets
• Email changes
• Account deletion

Check Settings in your dashboard first.

For Billing Questions

• Subscription management
• Payment issues
• Refund requests
• Plan changes

Go to Settings > Plans in your site settings.

Urgent Billing Issues

For payment problems or billing errors:

Document the issue with screenshots

Post in Discord with details

Include transaction IDs if applicable

Response Times

Discord

• Community: Usually within hours
• Team members: Check during business hours

Help Center

• Self-service, available 24/7
• Updated regularly with new content

Be a Good Community Member

Help make the community great:

• Be respectful to everyone
• Help others when you can
• Share knowledge you've gained
• Give feedback constructively
• Celebrate others' successes