SEO & Settings

Troubleshooting Common Issues

Solutions for common problems

Troubleshooting Common Issues

Having trouble? Here are solutions to the most common issues users encounter.

Site Not Loading

In the Editor

Symptoms: Editor shows blank page or loading spinner indefinitely Solutions:
  • Refresh the page - Press Ctrl+R / Cmd+R
  • Clear browser cache - Hard refresh with Ctrl+Shift+R / Cmd+Shift+R
  • Try a different browser - Chrome usually works best
  • Check your internet connection
  • Disable browser extensions - Ad blockers can sometimes interfere
  • Published Site Not Loading

    Solutions:
  • Wait a few minutes - Changes can take time to propagate
  • Check your subdomain spelling
  • Verify site is published - Look for the "Update" button (means it's published)
  • Try incognito mode - Rules out cache issues
  • Changes Not Saving

    Symptoms

    • Toast messages don't appear after changes
    • Changes disappear after refresh

    Solutions

  • Check your connection - Ensure you're online
  • Look for error messages - Red toast notifications indicate problems
  • Try a smaller change - Large changes may timeout
  • Refresh and retry - Sometimes a fresh session helps
  • Check browser console - F12 > Console for error details
  • AI Generation Problems

    AI Not Generating

    Solutions:
  • Simplify your prompt - Complex prompts may fail
  • Check generation limits - Free plans have daily limits
  • Wait and retry - Server may be busy
  • Try a different approach - Rephrase your request
  • AI Generated Broken Component

    Solutions:
  • Use Undo - Press Ctrl+Z immediately
  • Regenerate - Try the same prompt again
  • Modify the prompt - Add more specific details
  • Use the fix option - Some broken components offer a "Fix" button
  • AI Not Following Instructions

    Tips:
    • Be more specific in your prompts
    • Break complex requests into steps
    • Reference specific elements: "the button", "the heading"
    • Mention colors explicitly: "blue button", "#4B81EE background"

    Publishing Issues

    "Publish" Button Not Working

  • Check your subdomain - Must be set in Settings > General
  • Verify page content - Empty sites may fail to publish
  • Check for validation errors - Invalid settings can block publishing
  • Ensure you're logged in - Session may have expired
  • Published Site Shows Old Content

  • Click "Update" - You may have unpublished changes
  • Hard refresh the live site - Ctrl+Shift+R
  • Wait 2-3 minutes - CDN caching takes time to clear
  • Check you're on the right URL
  • Domain Issues

    Custom Domain Not Working

  • Verify DNS records - Check with your domain provider
  • Wait for propagation - Can take up to 48 hours
  • Check SSL status - HTTPS setup may take time
  • Confirm domain in settings - Must be saved and published
  • DNS Not Propagating

  • Use DNS checker tools - whatsmydns.net
  • Double-check record values - Exact match required
  • Contact domain registrar - They can verify setup
  • Be patient - Some registrars are slower
  • Form Submission Issues

    Forms Not Submitting

  • Check required fields - All required fields must be filled
  • Verify form is connected - AI-generated forms should work automatically
  • Test in published site - Forms may not submit in editor preview
  • Check browser console - Look for JavaScript errors
  • Submissions Not Appearing

  • Check Settings > Forms - May take a moment to appear
  • Refresh the submissions page
  • Verify you're checking the right site
  • Performance Issues

    Editor Running Slowly

  • Close unused browser tabs - Free up memory
  • Use Chrome - Generally performs best
  • Reduce page complexity - Very long pages can lag
  • Disable browser extensions
  • Published Site Loading Slowly

  • Optimize images - Use compressed, appropriately sized images
  • Remove unused components - Every component adds weight
  • Check video settings - Large videos impact performance
  • Test on different networks
  • Getting More Help

    If these solutions don't work:

  • Join our Discord - discord.gg/3BfEgCFwRR
  • Describe your issue clearly - What you did, what happened, what you expected
  • Include screenshots - Visual context helps
  • Share browser/device info - Helps diagnose environment-specific issues
  • Still have questions?

    Our community is here to help you succeed.

    JOIN DISCORD