Troubleshooting Common Issues

Having trouble? Here are solutions to the most common issues users encounter.

Site Not Loading

In the Editor

Symptoms: Editor shows blank page or loading spinner indefinitely Solutions:

Refresh the page - Press Ctrl+R / Cmd+R

Clear browser cache - Hard refresh with Ctrl+Shift+R / Cmd+Shift+R

Try a different browser - Chrome usually works best

Check your internet connection

Disable browser extensions - Ad blockers can sometimes interfere

Published Site Not Loading

Solutions:

Wait a few minutes - Changes can take time to propagate

Check your subdomain spelling

Verify site is published - Look for the "Update" button (means it's published)

Try incognito mode - Rules out cache issues

Changes Not Saving

Symptoms

• Toast messages don't appear after changes
• Changes disappear after refresh

Solutions

Check your connection - Ensure you're online

Look for error messages - Red toast notifications indicate problems

Try a smaller change - Large changes may timeout

Refresh and retry - Sometimes a fresh session helps

Check browser console - F12 > Console for error details

AI Generation Problems

AI Not Generating

Solutions:

Simplify your prompt - Complex prompts may fail

Check generation limits - Free plans have daily limits

Wait and retry - Server may be busy

Try a different approach - Rephrase your request

AI Generated Broken Component

Solutions:

Use Undo - Press Ctrl+Z immediately

Regenerate - Try the same prompt again

Modify the prompt - Add more specific details

Use the fix option - Some broken components offer a "Fix" button

AI Not Following Instructions

Tips:

• Be more specific in your prompts
• Break complex requests into steps
• Reference specific elements: "the button", "the heading"
• Mention colors explicitly: "blue button", "#4B81EE background"

Publishing Issues

"Publish" Button Not Working

Check your subdomain - Must be set in Settings > General

Verify page content - Empty sites may fail to publish

Check for validation errors - Invalid settings can block publishing

Ensure you're logged in - Session may have expired

Published Site Shows Old Content

Click "Update" - You may have unpublished changes

Hard refresh the live site - Ctrl+Shift+R

Wait 2-3 minutes - CDN caching takes time to clear

Check you're on the right URL

Domain Issues

Custom Domain Not Working

Verify DNS records - Check with your domain provider

Wait for propagation - Can take up to 48 hours

Check SSL status - HTTPS setup may take time

Confirm domain in settings - Must be saved and published

DNS Not Propagating

Use DNS checker tools - whatsmydns.net

Double-check record values - Exact match required

Contact domain registrar - They can verify setup

Be patient - Some registrars are slower

Form Submission Issues

Forms Not Submitting

Check required fields - All required fields must be filled

Verify form is connected - AI-generated forms should work automatically

Test in published site - Forms may not submit in editor preview

Check browser console - Look for JavaScript errors

Submissions Not Appearing

Check Settings > Forms - May take a moment to appear

Refresh the submissions page

Verify you're checking the right site

Performance Issues

Editor Running Slowly

Close unused browser tabs - Free up memory

Use Chrome - Generally performs best

Reduce page complexity - Very long pages can lag

Disable browser extensions

Published Site Loading Slowly

Optimize images - Use compressed, appropriately sized images

Remove unused components - Every component adds weight

Check video settings - Large videos impact performance

Test on different networks

Getting More Help

If these solutions don't work:

Join our Discord - discord.gg/3BfEgCFwRR

Describe your issue clearly - What you did, what happened, what you expected

Include screenshots - Visual context helps

Share browser/device info - Helps diagnose environment-specific issues